Refund Policy

Last updated 7 September 2026

Why we can offer that

The free edition is a real product, not a trial: install it, point it at your Redis, and see how it behaves on your own queues before paying anything. By the time you buy Pro you already know whether Bullpane works for you. The 14 days cover the case where the Pro features specifically do not fit.

Renewals

Renewal payments are not automatically refundable, because you had the whole previous period to cancel. Two exceptions, and we apply them willingly: you were charged after cancelling, or you were charged for a period in which the software was broken for you and we could not fix it. Write to us either way and we will sort it out.

Cancelling

Cancel at any time from the customer portal linked in your receipt, or by emailing us. Cancellation stops the next charge; Pro keeps working until the end of the period you already paid for. After that the installation returns to the free edition. Your alerts, folders, users, flow edges and audit log stay in your database and become accessible again if you subscribe later.

How the money comes back

Refunds are issued by Creem (Armitage Labs OÜ), the merchant of record for your purchase, to the payment method you used. Creem processes them immediately; banks usually take 5 to 10 business days to show the money.

Yearly plans

The 14 day window applies to yearly plans too. After that, we do not refund the remaining months as a rule, but if something changed on your side, ask. We would rather have a fair conversation than an unhappy customer.

Contact

Matheus Morett · hello@bullpane.com · we answer within two business days.